Frequently Asked Questions

In order to do the needful please send the followings :
  • Acceptance of Agreement ( Acceptance Form ) duly signed by you and your sponsoring Representative as witness.
  • NEFT/IMPS details (i.e. Number, Issued Date, Issuing Bank etc.)
  • your SFG account details (i.e. Tracking ID, Distributor ID, Username etc.).
SFG is engaged in selling its Packages / Products / Services as a Business and to teach the masses fundamental computer learning as a mission through its Direct Sellers. Any person, who wishes to become SFG Representative and wants to be engaged in promotion of our Business / Mission, is given incentives / commissions. But the commissions earned by an individual are directly proportional to his/her involvement / participation in promotion of our Business / Mission. If any SFG Representative is not actively involved in development of the business of his organisation or not promoting the Mission of Computer Literacy among the masses or not participating in any event organized by SFG / SFG leaders or not conducting any event by himself / herself or reluctant to Teach / Train / Help personally sponsored SFG Representatives in promoting the SFG mission, the company reserves the right to deny all pending, forthcoming as well as on going commission without any intimation to such SFG Representatives. In that condition the decision of SFG would be the final. All our SFG Representatives are requested to write to us in case they a Me wid my father:
No, in order to generate Incentive you need to work hard and motivate and trained continuously your organizational Representative.
Since there is a cost involve in resending the package to the purchaser, so in order to get back the returned package, purchaser has to send a NEFT of Rupees with modified shipping address, if any. Address can be provided online by filling the details in logged in area of Retailer / Representative. Also the said package could be collected from the SFG office personally by showing the identity proof(s).
Yes, it is mandatory to attend National Conventions organized by SFG, if you want to participate in our Business / Mission. Failing which you will be denied the benefit of all your organizational sales. But in case you could not attend due to some unavoidable circumstances, you need to write a letter to the company with the documentary proof for justifying your circumstances. On the basis of the documents produced by you, company would decide whether to waive your attendance or not. The decision of the company in the regard would be final. However, if you do not wish to participate in promotion of our Business / Mission and Just want to LEARN through our courses and want to use our Product / Services, then it is not mandatory for you to attend these events.
In order to get the benefit of Business it is mandatory to promote SFG Mission. As a part to this Mission every year an SFG Representative needs to pass the final Quiz of at least one course. He/she can get access to the final Quiz only when he/she successfully passes Quizzes on all chapters of that particular course.
Please Click Forgot Password option & mention your registered Mobile Number your Password send Your mobile number (No Cost)
No, this is absolutely not permitted. If any complaint is received that any SFG Representative is sharing information with other SFG Representatives of any other Programme / Business, then all pending, forthcoming as well as on going commission from the company, will be denied to him/her with immediate effect without any notice.
No, this is not legal to advertise any earnings as SFG incentive plan depends upon real hard work, which includes learning from the Company and then Teaching / Training / Helping to others as many SFG Representatives may not do what is required to be successful, so they will not earn anything. It is very important to understand everything about SFG Mission / Business before promoting SFG Business / Mission. In case, you invite any legal problem due to any bad advertisement / promotion or due to lack of knowledge to explain / express our Business / Mission to Law enforcing Authorities, company will not be responsible for the same.
Any kind of modification in Username is not possible once the online registration process is over.
Post your request at Company will investigate your request, if approved we will send you transfer form and other details
After transfer takes place we will mail all the details at the address provided by you on the transfer form.
If you have not submitted a photocopy of your PAN card, then please send it as soon as possible. We will not issue any Incentive cheque in absence of proof of your PAN card.
Please note our all courses are designed to learn online or through without any help, however, it is the duty of the Purchasing SFG Representative to find out how to open our learning material on computers and learn using Tracking ID/Distributor ID and password from Selling SFG Representative. Also it is the duty of Purchasing SFG Representative to learn how to make use of the SFG to learn our courses off-line. If the Selling SFG Representative is not helping, please send / post complaint to the company. Company will try its best to instruct the Selling SFG Representative to help you to know how our courses are to be learnt by yourself (without any help) using Computer and Internet at your own cost. If company could not succeed in getting in touch with your Selling SFGRepresentative, you are advised to come to our office for such help.In case it is not possible for you to come to our office one of our representatives will help you to facilitate Learning through our courses by phone or through our Ticket based Support System.
We do not entertain payments through cheques. The payment for purchase of any Package / Products / Services should only be made through through NEFT / IMPS ( online banking ).
Purchase of SFG Package: SFG Representatives accumulating 1 PV by purchasing SFG Package and NEFT/IMPS. The Genealogy Area would be activated on the receipt of such NEFT/IMPS Purchase of SFG Products : SFG Representatives accumulating total 1PV by purchasing various Products. The Genealogy Area would be activated after the cancellation period is over of these purchased Products.
If your Purchased Product is disabled due to non-receipt of your payment within 10 days then it can not be reactivated / enabled.
If any of the names is shown in black, it means the Purchased Product has been disabled.
You start receiving commission only when you fulfil the criteria fixed for commission earning. In order to receive your first commission you must accumulate 3 PV BV with 1:2 or 2:1 ratio in both legs and out of these 2BV must be accumulated via sales of SFG Packages under your direct sponsorship.
If you are 18 years of age or more and have sent us the photocopy of your PAN card then you are requested to wait for at least 3 Days depending on the location of your residence as all commission through / If you do fulfil the mentioned conditions and However we strongly recommend to set up online transfer by way of sending NEFT details to us.
An SFG Retailer is one who can get oneself registered as an SFG Retailer without purchasing any Package / Product / Service. However we will provide courses available in Package to all our SFG Retailers. Retailers are not eligible to get any Incentive under any Inventive plan. These SFG Retailers can earn by way of purchasing the SFG products at retailers price and sell them at any price below MRP and can earn the difference. SFG Representative can also earn this difference along with Retail and Group Inventive Plan.
Any SFG Retailer who has Purchased SFG Package or Products and have accumulated PVs. SFG Representative is provided access to genealogy and all our services. SFG Representative can also earn through Retail and Group Incentive Plans, if they wish to promote our Business / Mission, by way of working very hard.
No, you can not join any other Marketing company selling same/different product or any other business of similar nature. If we receive any complaint against you that you have joined any other Marketing company or Business of similar nature then you would lose your right to get all pending, forthcoming as well as on going commission from SFG.
Cost of Package should be paid only through NEFT / IMPS and directly to be sent to the company by the purchasing SFG Representative. If any payment on behalf of the company is made to any selling SFG Representative through any mode, company will not be responsible for any loss ( if any ). The purchasing SFG Representative himself / herself will be responsible for any such loss ( if any ).
Cost of Package should be paid only through NEFT / IMPS and directly to be sent to the company by the purchasing SFG Representative. If any payment on behalf of the company is made to any selling SFG Representative through any mode, company will not be responsible for any loss ( if any ). The purchasing SFG Representative himself / herself will be responsible for any such loss ( if any ).
No, you can not create multiple positions and buy more than one SFG Packages. As creation of Multiple Business Centers to generate more income is not allowed and violation of this would result in cancellation of all the created Multiple Business Centers without any notice.
You might have entered your first name twice or entered the same name both in first and last name. Kindly send / post us a request at with your Username for correction of the same.
This is very serious, if any SFG Representative is found not working in accordance with our LEGALS (Terms and Conditions) / FAQs or found to indulge in any anti-company activity in any manner or found disturbing the private or public business meeting or free teaching seminar organized SFG Representatives or by the company, all pending, forthcoming as well as on going commission from the company, will be denied to him / her with immediate effect and without any notice.
It has been observed that many SFG Representatives are sending irrelevant queries and asking irrelevant question unnecessarily on continuous basis. We have given all the required information about the Company and all other details on our website. So it is advised to all the SFG Representatives to visit our website in order to know their concerns or ask their introducing active senior Leader SFG Representatives. Please note no irrelevant queries would be replied by the company. Please do not ask about anything which is not given on our website.
It is your duty to change all the confidential information like password etc. immediately, after taking all the information from your Selling SFG Representative. We will not be responsible for any mishappening in this regard.
Before advertising you must send us the advertisement material for approval. Severe action would be taken if we observe any bad advertisement (which violates any of the law of the land or public policies) without permission of the company.
This is mandatory to follow our LEGALS(TERMS AND CONDITIONS), FAQs and other information given on our website. Any anti-company activities or non performance of any activity / activities as required for promotion of SFG Business / Mission would amount to suspension / cancellation of all pending, forthcoming as well as on going incentive and denial of continuation of contract. Decision of the company in this regard would be final.
The commission to the qualifying SFG Representatives will be reached by courier or speed post within 3 Days from the day commission is calculated. Online commission / NEFT will be transferred directly to your Bank account provided by you within 8 days from the day commission is calculated. If the payment not reached at your Address / Bank Account within these specified periods, you are requested to post / send your query at with details of the earned commission.
Yes, you may organize any Convention / Seminar / Training Programme or coan/ Silver Conan / Diamond Conan / and above meet on your own. In order to conduct any such event, you need to inform and seek approval of President SFG MARKETING & TRADING Pvt ltd We strongly recommend the entry fees ( if required ) for any event should be taken only for meeting the expenses of the event and no additional charge should be taken in any circumstances.SFG Representative sharing any portion of money for promotion of any event or by them or by any leaders would be viewed very seriously. President SFG MARKETInG & trading pvt ltd. or any Leader authorized SFG can investigate the total amount collected and spent for conduct of any event organized by any SFG Representative. Please note that any taxes (if applicable) is the liability of the organizion SFG Representative(s) of such event and company will not be responsible for any taxes (if applicable).
Yes, It is mandatory to attend the compulsory events organized by SFG Failing which will denial of any benefit as well as stop addition of BV of his / her organization.
Only information available at our website related to Company or its President / Directors should be given to other SFG Representatives / Guests for promotion of SFG Business / Mission. Any SFG Representative violating this will not be allowed to promote our Business / Mission anymore and his / her all pending, forthcoming as well as on going commission will immediately be stopped.
All Silver conan and above SFG Representatives must inform all the Business / Product meetings organized by him / her every month. Failing which will lead to denial of all pending, forthcoming as well as on going commission without any prior notice. The decision of the company in this regard would be final and shall be binding on the Representatives.
Yes, By accumulating 1PV from purchase of variousSFG Packages / Products.
Any Direct Sale / Network / Referral Marketing Business dealing with any Products / Services with any Business Model is termed as Business of Similar Nature.
Joining / Commencing Business of similar nature directly or indirectly means that you can not Join / Commence Business of similar nature directly on your name or indirectly on the name of your Spouse, Father, Mother, Brother, Sister, any close relative or through any legal entity or incorporated company held by you.
No SFG Representative is allowed to accept any partial or full amount in cash for the sale of any SFG product in any circumstances. Purchasing SFG Representative must send the Cost of the product directly through through online transfer made by them directly on the name of SFG MARKETING & TRADING PVT LTD. Pvt. Ltd. only to SFG ADDRESS.
All Conan and Above SFG Representatives must send AFFIDAVIT as given in login area to SFG office within 30 days from the day they have achieved new designation otherwise all the pending, forthcoming as well as on going commission would be stopped without any prior notice.
No grace period is available, so you need to complete the required conditions within specified period only.
PV ( Personal Volume ) : Whenever you buy any product you will earn Personal Volume. Each and every product is assigned Personal Volume. BV ( Business Volume ) : Whenever Representative introduces a new Retailer and Retailer buys anySFG Package, Representative earn Business Volume. Each SFGPackage is assigned Business Volume.
It will be credited after competition of cancellation period of various purchased products.
NO, You cannot join as SFG Representative directly. First you have to sign up as Retailer and only after accumulation of 1 PV you can become Representative.
Purchase Price : The price on which Retailer / Representative buy products from SFG.
If you are Retailer then you are not eligible to introduce any Retailer / Representative.
Yes you can but subject to sending ACCEPTANCE FORM duly signed by you which should be signed by your sponsoring Representative as a witness as well within 10 days from the date of your registration. If we not receive the same within 10 days your position will be put on hold and you will not be allowed to buy any product from SFG and do any further business.